Friends and Family Comments

We look to offer an open policy in our surgery and will regularly lists of positive and negative comments from patients in this area from friends and family tests. The friend and family test is an optional questionnaire which patients can fill as they leave the surgery. They are asked how likely they would be to recommend their GP practice to friends and family if they needed similar care or treatment with an optional comment after this. The surgery reserves the right to remove comments which are abusive or divisive.

If you are a patient in our surgery and would like to comment please click here


Word Cloud for June 2022


June 2022
Dr Toosey is a excellent Doctor
I have received very good service !
New nurse is lovely! So happy you have a new nurse. The procedure was painless and the nurse was very professional
Excellent communication and really friendly staff who take the time to make sure that you completely understand.
Very friendly interaction with Dr. Syed as a new patient. She made me feel welcoming.
Doctor Syed was very attentive and patiently dealt with my complaints
Appointment was on time, everything was explained thoroughly to me, staff were polite and professional
Dr Patel is an excellent doctor…always gives sound advice
Very happy with service
Appointment on time
Yes because everything was explained to me and what would happen and all went very smoothly
Always had excellent experience
Great information easy to understand and no rushing
Made to feel comfortable by nurse, clear communication, friendly, on time.
Cos it’s true
Because its the truth
Because was very nice appointment with nurse!!!
Doctors & nurses- whomever you see, seem to genuinely care re their patients & strive to ensure you, as an individual , receive the right care for you.
& the receptionists are very patient & happy to help wherever can.
Dr Toosey was attentive, knowledgeable and explained the diagnosis and treatment clearly making time for any questions I had. Great doctor and surgery.
Dr. Toosy attended to my queries adequately and was nice to accommodate me for doctor who was running late. Helped sort my blood test
Dr Toosey is marvellous and always thorough help and caring
Dr Syed was so welcoming understanding and compassionate she didn’t rush me and made talking about the menopause as something v normal
Devi was friendly as usual and Dr.Sayeed has plenty of time to answer my questions
Because I was seen on time and receptionist and Doctor were pleasant and helpful.
Sam was lovely & put me at ease with my appointment. Thank you
Polite,everyone’s helpful & friendly & the care is great no complaints
Fantastic caring doctor who take a time to listen
Very efficient consultation
Every time I go to Park Road they are efficient , friendly & everything is done. I must say that I saw Julie this afternoon & she made a few tweaks to my medication all absolutely perfect!! All Drs, nurse & Julie!!
As usual a first class service
Staff and doctors very helpful
Not helpful (sorry to hear this but very happy with the overwhelming positive comments this month (Over 98%)

May 2022
Because that’s tbe way I saw it good
Very helpful and friendly
Always helpful and seem very thorough follows up on treatment couldnt ask for any more
Doctor very helpful
Prompt on time – helpful
I was looking after properly only a bit of waiting
I have always been looked after very well and all my problem are resolved.
Dr Toosy was keen to put me at ease while giving his diagnosis & recommendation regarding my medical situation. Calmness.
Personalised, patient focused and friendly with advice.
Appointment on time and extremely friendly reception and Dr
Reception staff: kind, sympathetic reception staff who ask for just the right amount of information they always tell you when the doctor will call or
they make appointments for you as soon as possible. Practice Doctors: the wait time for a call or appointment time is never long I’ve always been able
to speak to or see a doctor either the same day or within 1-2 days depending on urgency. The doctors are all very kind and approachable, they listen and don’t dismiss worries. They are also happy to refer to a specialist in order to get the right diagnosis which is hugely reassuring. Whole practice: staff at the practice work extremely hard for their patients and I’m really grateful to them for all their kind support and expertise since I joined.
We are fortunate to have a doctor who knows our medical history and able to provide a thorough consultation
The Dr cares about you… And the receptionist is lovely
Efficient and friendly
Dr Toosy has been very responsive and helpful via email
The Practice is soo well run from the friendly Reception Team, Nurses, new addition of Physio and of course Dr Toosey an outstanding GP great listener, very caring and helpful in every way. Very lucky to hv been with the Practice over 55 yrs – Thank you.
Always get the best from my doctor razz is always there when I need him does his very best to be there and to do the best for his patients
The doctor was helpful and thorough.
My Gp Seyd is very professional, kind and welcoming
The nurse was engaging and very professional. This put me at ease.
Because everything I look for in a contemporary doctor’s clinic is exceeded….from the front office ( reception) one experiences friendliness and
brightness in the staff members.The doctors are not different from this observed scenarios….everything is done professionally.This has been my
candid personal experience cum observation over the years in this medical centre.
Really professional thoughtful caring and concise advice.
Seen only 12 minutes late.
Because I was very happy with the service they gave me
Dr Toosy was right on the ball
Always good service and help brilliant
Communicating with my GP is easy, whether phone call or email. Very fast service and always feel supported
Wonderful doctor
Damy in reception was very polite and helpful and Dr Syed was very professional, examined me and explained and reassured me thoroughly
What do you mean?
The Drs are brilliant Unfortunately the receptionist as usual is the most ignorant, condescending, rudest woman I’ve had the misfortune of having to deal with
Discussed techniques and task to focus regarding my asthma and weight. The Consultant was kind and polite.
Very good service as always
Was seen quickly and was happy with the outcome.
The quality of care provided today is good. The GP listened to my problems and actioned appropriately.
Got proper support

April 2022
Well the reason for not giving the highest would be just the minor delay, but apart from that very efficient in terms of reacting to my problem with a solution.
Attention to detail
Because you couldn’t get better service from Dr Toosy and staff .
Always able to make appointments Dr and Nurses always understanding
Very diagnosis
Appointment was on time and the dr was very understanding of my pain and gave me some good advice and prescription for medication to help with my pain x
All staff and GPS are absolutely lovely all the time. I am very grateful for the care I get.
Prompt face to face appointment with good consultation
The doctor was fantastic but the receptionist was rude and should not be working there (We are sorry to hear this and will take this on board)

March 2022
As always, from the moment I call to make an appointment to the last minute I leave the surgery, every single person are ever so curtious, professional and always have time to listen fully. They are all so very prompt and always smiling and never ever rushed to deal with my medical concerns. I always talk to my family and friends as how amazing the Park Road surgery is!! I can never thank them enough for all their care me and my family received from this surgery. Excellent overall!
Friendly receptionist and nurse.
They couldn’t have bettered the service.
Excellent service, excellent doctors, excellent nurses, excellent staff
The nurse made me feel relaxed for my blood pressure test
Doctor toosey superb caring considerate and effective
Because Dr Toosy is an excellent GP. Very caring and willing to listen and help.
Felt like I wasn’t being rushed and gp was very thorough
The nurse was amazing. Explained everything very well and as always made me feel relaxed and comfortable
Pleasant welcome from Reception, Dr Syed on time, very good consultation- Dr Syed listened to me- thank you
Park Road Doctors are very caring, supportive and efficient.
Staff and doctor always have time for you , always polite, doc has time to listen first.
Be cause he is the best doctor round wallington.
It was good
I meant to score very good! All my experiences are always empathetic and all staff firm but fare and polite . All VGood


May and June 2021
I have always had an excellent experience. Dr Toohsy and Dr Syed have been brilliant. Always respond to calls or emails. Very thorough. Helpful and caring.
Saved my life some years ago. Forever grateful. Its a hard profession and what with covid 19, they must be shattered. Please pass on my gratitude.
Walked through the process beforehand she was very pleasant and the procedure was completed in minutes without any hassle
Nurse very polite and understanding doctor provides great service
I answer no 1 very good service indeed I’m happy with my GP service with the doctors or nurses
Quick response to email and helpful advice given
I trust my G P He was very patient with me,was listening to all the aspects I want to discuss with him. The appointment was made in time,the masc and and sanitizer used.
Good service.
I’ve been with this practice for many yrs n the staff doctors n nurse are extremely lovely
Staff were polite, professional, and helpful
I was seen promptly and staff were courteous and the nurse gave a fullexplanation of procedure I was having.
Because the nurse today was quick and efficent and the dr and the staff are all very caring.
Poor receptionist
Good customer service, no waiting time
Friendly informative staff and was seen on time.
I didn’t get to speak to anyone the last time I called. I was just on an infinite hold-loop.
The service I received from the practice nurse was fabulous. However the only feedback I do have is I have been given misleading and/or incorrect information from reception staff regarding booking in my 2nd COVID vaccine. I was told to book it at the practice when I came in, and when I tried to do that I was told I had to contact my old GP 300 miles away. That service wasn’t so great and no clarification or additional help was offered to get the correct a@ect answer by reception.
Was pleased with consultation and service. Also speed of getting meds from doctor to pharmacy. Thanks
The whole process, from booking with the receptionist to seeing the actual GP is always seamless. Whenever possible our GP Practice aims to accommodate us. When no immediate appointments are available they try to arrange a telephone appointment with our doctor to offer meaningful/ viable
alternatives as@es as appropriate. Very professional. @nal.
I just found my visit today non-stressful
Always caring for patients
Dr Syed is simply a wonderful a caring doctor
Awesome service
Friendly welcome by reception staff, great help and advice given by doctor.
New service in relation to pain management. Very important!
Dr Toosy was very kind, professional and extremely supportive. He ae asked about my family and made me feel at ease. The receptionist wt was also warm and made my GP experience lovely! As a manager workinging in a customer centric company, I was very pleased with the serviceice. Thank you both! ??
Very helpful staff, Quick response, So caring Doctors,best Gp we ever had.
My doctor knows me. I can always see him or get an email response very quickly to any concerns.
Dr Syed is simply lovely. One of the nicest GPs i have ever and I have met many x
The doctors at park road are helpful and professional. They treat me with dignity and empathy and respond in a timely fashion. Lovely staff. I would definitely recommend.
For years I was using the service and everything is good.
The response was quick and helpful if somewhat impersonal. I understand that this is difficult during the pandemic.
Didn’t have to wait too long, the practice was nice and clean and the nurse friendly.
Prompt reaction to medical enquiry. Quick appointment. Very satisfactory outcome and advice
Excellent service
Because I am generally impressed with everything from the receptionist to Dr Toosy
Dr Toosy is very thorough…And runs a very efficient Surgery with understanding staff.They have been so good right through the pandemic period.. I am glad i am looked after by this GP surgery.
Fantastic service from all the team at the practice as usual .
Because Dr Toosy is so caring.
Because Every very good and nice
Very informative appointment. Pleasant experience from arrival at the surgery to when I left and all the staff are wonderful. Genuinely the best doctors surgery I’ve ever been with and greatly appreciate the staff and services provided.
Quick and easy response, prescription send to chemist straight away
I had confidence in the doctor who had a great manner
The GP had a good rapport was engaging and explain the anatomy of the injured part and the physiology in understandable terms.
Quick action when required, very courteous staff and doctor, great nurse.
The Nurse was Excellent and explained everything to me very professionally.
They are all polite and give great service. I find the doctors very understanding and helpful. The nurse is very knowledgeable and likes you know everything. I’ve been with them for over 15 years and I have no intention of leaving.
I gave a very good rate because the service was smooth, quick and super friendly. Thank you
Contact by email to doctor was easy and quick. Appointment booked and managed to get referred to inhouse physio on same day

April 2021
I have been with this surgery most of my life and would never move from you When I have a problem they check everything and deal with it and all pain I I have thank you
Very friendly staff , warm welcome and they think about what they can do for the patient
Reassured and satisfied with outcome.
Because dr toosey and all staff are the best ive ever had
Great and attentive GP experience
Responsive, efficient, caring and kind
because the doctor I see gave me a thorough examination and gave me the prescription for the medicine I needed to contol the pain of my condition
Sister Seeta put me an ease and the GP practice adhered to strict covid rules which made me feel safe.
Dr Toosy is excellent and very patient, dealing with all my issues. Receptionist today was fab too. So friendly and helpful.Thankyou
Good experience and prompt response. Cervical screening by Nurse was very caring and explained everything clearly
The lady was very caring and gave good support and advice
I was seen on time, my GP was empathetic and informative, and gave me advice and a prescription which I hope will work.
Was very good
I have never had a poor experience here
The surgery is very user friendly and approachable. Very quick respesponse and genuine service. They always put patients first and they wy will respects their opinions, their convenience and validate their fr feelings. Their service is very prompt and timely. Thank you for allall your support as always. Especially
even in this Pandemic service ce we never experienced any disruption and delay in their support and nd
Quick and helpful response from doctor toosie
Very helpful receptionist and my doctor replied to my email quickly
Always ready to answer a question return a phone call… and always listens….
Felt safe, quickly dealt with, no problems
The nurse was fantastic
Because everyone in the surgery act
Sister Seeta is fantastic with patient care and her professionalism. Wonderful person
The service of the survey is great the Doctor and the team doing a high levels of service
Quick , efficient and professional service Lovely Dr sayed. Prompt solution. Thanks My doctor is kind and helpful
My doctor is the best I could ever ask for
The service was professional and I was treated with respect
I was apprehensive about my appointment but the nurse was very kind and professional, putting me at ease.
Because it was good to actually speak with the Doctor face to face about my problem.
Didn’t have to wait, appointment on time. Friendly staff
Consultation wth Dr Toosey always caring and thorough, has time to listen and will refer, when necessary, to solve health problem. Fantastic GP and Reception Team
He addressed all my issues and put things in place to get them resolved
Nurse gave full explanation of procedure, was very reassuring and the procedure was quick and pain free.
Dr umma Syed is a doctor who is very helpful, and gave me info when I had a question this morning. She’s very polite & professional. I like the texts you send to remind me about spots. And though not often I have to use my gp, when I do I don’t have to wait long for an appt.@appt.
Because everyone seems so rude and down and negative and i feel like there is no personal touch to the services. Front desk sound harsh and stern. Its the truth. If people go to the doctors the last thing they need is someone not making an effort to be kind and nice to you [We are sorry to hear this and this goes against the vast majority of our comments. If you have any concerns please contact me directy (Dr Toosy)]

March 2021
Dr Syed always provides excellent care and advice when I visit the surgery and always very professional.
I was happy with the treatment
Not rushed covid safe
Always friendly, helpful and swift service
Prompt, courteous response
Very friendly and prompt service
I’ve been with the practice for many years and I am satisfied with the experience
Very polite and cheerful
The nurse whom I saw was very professional explained everything clearly and in great detail and was very sensitive during an exam. The drs are always helpful and professional as are most of the receptionists@nists
Very pleasant when seen at the reception. Also helpful when needed a form.
Doctor is the best
The doctor spent a long time with me and I feel he did everything to help me.
From the point of consultation to the point of follow up is timely and excellent. Also I am able to ask questions for clarification and helps to put your mind at ease.
Recently I joined this Medical centre.I met nurse.I very pleased with service.
She was so much explaining & good service
I always receive the best care from my doctor.
Quick and efficient
Very professional, clear instructions, and very helpful.
In comparison with my work colleagues my GP surgery is another planet they can’t believe l and my family get such top quality service health care. We are@e are privileged and blessed with great GP.@t GP.
The service was quick, efficient and save.
Appointments are managed very well and sensible to patients request.
Well organised in and out and well explained
The Doc is very helpful and covers everything-in detail
Always feel listened to when I have a problem. A friendly practice makes you feel at ease.
My call was answered very promptly and my referral etc dealt with with speed , care and professionalism and compassion
Quick response and super fast appointment and follow up
The receptionist is always very friendly and approachable and Dr Toosy is a wonderfully kind and approachable doctor who works tirelessly serving the community with empathy and warmth.
Efficient service, friendly & helpful staff.
The nurse explained everything she was doing. Made me feel so comfortable!One of the best GP’s around! Been there for 30years
We were met with the usual politeness and efficiency as usual !
Always fast response, always a caring service. Lucky to have gp’s that I do
They are all kind and helpful
No waiting. Covid safe. Excellent advice and care
I,Have always received good treatment
Always have very good service from my GP.
Doctor was very polite and helpful but Receptionist were so rude
I gave a 1 because my experience with my doctors is always good.
The Doctor always very thoughtful with my condition and fully supports me.

February 2021
Professional with good attention to detail.
I’ve been with Surgery for a long time & they know all my health problems
Lovely staff, clean environment and well organised
Excellent service
Prompt appt time, very imp in Coronvirus situation. Really good Covid regulations entering/leaving builder. Sister Williamson was very friendly.
Explained everything in detail, calm and professional
Always able to get appointments and get tests very helpful
Because I was given really amazing advice and it was extremely helpful
Very helpful staff
Takes care of its patients very well
Very responsive and caring, embraces e-communication developments during covid, always willing to make appropriate referrals (blood tests, scans etc) to
ensure issue is dealt with. Excellent service, we are grateful
My request was resolved very quickly in a satisfactory manner
Every time experience a very good service
I was throughly explained what was going to happen. The place was clean. I felt easy to communicate, and be there.
Was on time friendly atmosphere very professional
Organised,friendly and efficient.
My only criticism was that you were not told to queue along corridor or even a simple sign to indicate. So I sat down in waiting area. Some people arriving after me asked & were told to wait in corridor. Consequently I lost my place to a number of people. Other than that it was very good because doctor was so efficient & fast. [For Covid Vaccine]
I have been going to this practice for about 45 years. My Doctor is the son of my first Doctor. I have reached 72 because of them !
The service was as caring and professional as it always is.
The vaccination process was efficient and stress free. Thank you to Dr Toosy and staff.
Excellent customer service
Excellent service
The service I received was excellent.
because that’s what I thought
It was very easy to register and my new patient check up with nurse Seeta who was very nice was very relaxing and straight forward
It is just a good straight forward service
Attentive and very professional
Seen in a timely fashion, everything explained well, treated with respect and warmth
The docter saw me straight away
The reception staff are very good and so are the Doctors. Excellent
I was happy with the service

January 2021
Friendly staff and quick service
Dr saw me on time and was very efficient
It was quick in and out and pleasent desk staff.
We have been in this practice since we moved to the Ridgeway that is nearly 40 years. I think that says it all.
Because doctors Toosy is very good
Doctor Toosy checked my blood pressure, gave me useful advice/info on tests and explained what I needed to know very clearly. Overall pleasent
experience, Thank you.
Dr Toosy is an incredible doctor he is thoughtful, professional andand compassionate. Even in the toughest of times he takes time to undenderstand, be
patient and take the right course of action for the patiati
I was given some decent help and medication and referrals.
Dr Toosey was lovely as always, as was Shelia on reception
Quick appointments and lovely caring doctors. Thank you!
Excellent service from reception to the GP
Very good medical centre
Prompt callback from initial concern… gave appointment for follow-up concern. Full PPE worn.
Excellent service and fantastic doctor
The reception is always informative and work in a friendly and fast pace. The doctors are very welcoming.
Because the doctors and the receptionists go above and beyond. When I speak to friends/family and they complain about their Doctors and I tell them I
I have no complaints, they all want to register at Park Road. Well done to you all and keep up the hard work, stay safe.
The reception staff are always polite, welcoming and professional. My GP is always supportive and caring.
Good response from my initial call – call back on the same day and a face to face appointment offered same afternoon. When at the GP practice – friendly
staff, GP listened to my symptoms and diagnosed promptly.
I have literally been a patient of the practice since birth, it was a doctor from the practice who delivered me & I am now 66. I feel I am one of the family when ever I go there, rather than a patient.
Dr Toosy is an excellent doctor and I am so lucky to have him care for me, he is very caring and understanding. The reception staff are lovely and helpful.
It was quick & easy to use & straightforward answer came swiftly
Because I email my GP this morning with my concern, and she emailed straight back and provide me with medication. Whenever I have needed an
appointment I have never had a problem booking one. The people who work in the practise from the receptionists all the way through to the GP’s have
always so friendly and caring, and willing to help. They actually take the time to listen to you and actually treat me a a person not just a statistic.
Yes Dr Toosy is so kind and understanding .
Always get back to us with appointments or referrals within an hour or so, excellent service thank you.
Dr was very polite i was offered my flu jab and wasn’t made to feel as if i was wasting their time in these difficult times.
Brilliant Doctor
Dr Syed is a lovely doctor and always makes you feel at ease
Very professional and informative efficient service as always.
Always been able to get an appointment even during COVID. The Dr is always so personable and remembers you, even if the reason you are visiting is
completely different. There is genuine care and concern for everyone.
The practice has always shown a high level of customer care and capability and understanding. It is greatly appreciated
Excellent service getting appointments
Every one in the Centre is so friendly and they look after you.
Fast, efficient and service.
Waiting time was less and the gp went through everything throughly.
Not Recommended – As I said it was a mix up and a waste of my time

November + December 2020
Always very friendly and efficient
The surgery was safely run, the staff were very kind and helpful, the nurse that I saw couldn’t do enough to help me
On time. polite. and no pain.
Seeta provided all the information required. She was took her time and was friendly.
The surgery is incredible efficient and even in such difficult times they contact you within a short period of time and arrange a suitable appointment
Because the treatment I received was very good
As you asked me for a number,
Lovely staff
Great receptionist who is so welcoming and helpful. GP always helpful and listens. Quick in and out. No waiting around.
Prompt polite excellent service
Very informative and lovely nurse.
Friend and informative
Excellent care. Dr Toosy knows me and I always feel well looked after and cared for.
The Practice accommodated me in the early hours of the morning and the whole process only took a few minutes.
Love the option of emailing and fast response-thank you!
Fantastic service, friendly, good communication,
I will in and out very quickly
Very good service had flu jab today in and out no problems.
Has been an excellent doctor for us for many years and also his father before him
Friendly, prompt and efficient
Thank you very muc
Because the nurse was very caring, she made us feel comfortable and my daughter didn’t cry and wasn’t scared as usually. Thank you
Because you ask me
Because Dr Toosey is a first class Doctor.
Very efficient and did it on the day I only had off.
9 am, appointment, dead on time. In and out very quickly, all sorterte
no waiting time at the practice, good explanation and manner, but have to wait for a week for an appointment.
Because Park Road Medical Centre have been very helpful and very pleasant in dealing and advising myself and family with our health problems.
The doctor was thorough, demonstrated empathy and overall kind
Always happy with Raza
Very good doctor dr toosey
Well organised and in and out
The doctor was clear and concise and his general manner was reassuring.
I have never had a bad experience. Everyone at the Medical Centre have always been very helpful and incredibly nice. Wishing you all a happy new year.
Always a good service
The doctor took her time to listen to my complaints and allayed my fears and assured me if I don’t feel better I’m free to call back

October 2020
The sister was very polite and explained the procedure in detail step by step what she was going to do.
The surgery is very responsive to my requests and whenever I ring them regarding my children I feel they are prioritised and not made to wait.
Very good.I was able to see Dr Tootsy and received a diagnosed on my symptoms. Hopefully medicine will work this time.
Immediate and prompt response from doctor for the medical advice related to my health,no delay in appointment time,polite and kind staf and good care ..thanks very much
Very quick and efficient.
Efficient no waiting also solved a problem that I hadn’t gone in for.
Appointments when needed and where necessary the Doctor always phones us.
Quick prompt and well organized.
Seen on time with all precautions of Covid
Because the appointment time was kept and very efficient.
From reception through to GP consultation we receive a respectful, prompt response
Very fast and efficient considering these difficult times. A lot of thought had gone into the whole process.
Very efficient and professional service.
Very well organised and the appointment time was kept.
Very quick, polite service
Very well organised and efficient
Appointments and practice well organised and informed in advance.
Very good
Dr was very thorough with my examination, and I felt very confident in coming to the practice.
It was very efficient and on time. Covid regulations were well observed.
Covid setup is excellent easy to follow staff as always very happy consultation not hurried felt very comfortable excellent as usual thanks
Very efficient
Friendly, very safe, happy team. Prompt appointment and help. Always very happy with You and your Team From liz
Great service, prompt response and smiles from all staff . Very positive experience so far.
Dr Toosy is like an angel. The care he puts around you is just too awesome
Very safe environment
the staff are amazing and they deliver very good service
The experience I have had dealing with the reception staff over the past 6 months has been terrible no help,rude and aggressive when requests have been made!!!! (We are sorry to hear this and it goes against the vast majority of comments are getting to the contrary. We publish all comments each month whether good or bad. Please contact us for more details on your concerns and we’d be happy to address them)

August, September 2020
The surgery and Doctors are always so helpful and understanding. They always go the extra mile to help you as their focus is the patients well being!
Dr Syed is so understanding and is also very thorough and very professional!! Also Dr Raza Toosy also very professional.I would not change my doctors practice many thanks to all the
doctors and staff.
The nurse I saw was very polite and friendly. She explained everything in detail of what she needed to do.
I came in for a smear test. Something that isn’t very nice at all. The nurse was literally so lovely and made me feel much more comfortable. I feel a lo@ a lot better about coming for one of these
again next time. She made the whole experience a lot better so thank you to that lovely lady!!
great service
It provides an excellent service thanks
Friendly and good quality service
The nurse I saw this morning was extremely helpful and made me feel at ease.
I think the Doctors at this surgery are very good.
Because he listens and is proactive.
The surgery was spaced correctly and directions easy to understand in these in uncertain times. Thank you doctor Toosey and the receptionist.
Fast, efficient service
Excellent customer / patient service x
The service we received was very good and we felt very safe also Dr Toosy always makes you feel special.
Dr Toosy and his team are always willing to help and give good advice.
All the doctors at the surgery are sympathetic and good listeners especially Dr. Toosy. He will always put himself out. Well organised and prompt service
The reception service has lots of room for improvement. I have been with this clinic for over a decade and i don’t leave because i think the doctors are good at what they do, and are kind
people. (we take your comment seriously and will feed this back. Thank you for letting us know)

March,April,May,June, July 2020
Best arrangement for patients in this pandemic situation
Easy access to a Dr and quick response
Responsiveness and access
Alway very helpful and quick at finding appointments if needed.
Always helpful and strive to get an appt as soon as possible
Very professional and efficient but I did feel I needed to hurry up, there wasn’t any time to talk
Dr syed sorted all issues and very personable
Really helpful and good service glad to have a good doctor
Polite and try’s to accommodate people big plus the waits are not so long now
Because it’s a good surgery and Dr Toosy I very good
I have received nothing but help and kindness from the doctors and staff.
Staff very helpful and caring the doctors and the communication with

February 2020
Because the surgery showed care in booking me in today just to monitor my blood pressure
I was seen the day after I made an appointment.I was seen almost on time.The doctor’s are always friendly and efficient, and give me the time that’s required.
A professional service
Fabulous patient care. Dr Toosey is an amazing GP.
Quality of care and GP to patient relationships
This practice is so accommodating and friendly as well as totally professional. It is the type of NHS Practice to be cherished and appreciated by its users. I cannot fault it. Compared with ‘other’ GP Practices it is brilliant.
I have been with this surgery for 25 years and have always found the doctors to be helpful and caring even though time is limited I haven’t felt rushed and they have always put my mind at ease if I was concerned about anything in particular.
Mentioned about a receptionist being rude (we take these comments seriously and will feed back to all our staff)
Dr Toosy is a wonderful GP, always listens to your concerns and good at diagnosing. Can talk to him very easily.
I almost always get an appointment shortly trying to book one.

January 2020
Excellent professional service
Confidence and approachability (Raza)
The whole chain, from booking the appointment with the receptionist to the actual GP visit is always seamless. Whenever possible our GP Practice aims to accommodate us. When no immediate appointments are available they try to arrange a telephone appointment with our doctor to offer meaningful/ viable alternatives as appropriate. Very professional.
Quick appointment provided and I felt listened to and respected. Thanks
Saw us on time, professional, sympathetic.
Always helpfull and a very personal service
The receptionist is helpful and friendly and our doctor, Doctor Syed is exceptional.
The GPs listen, they are empathetic, we don’t have to wait for a long time for appointments and doctors help to the best of their abilities.
Very good service all round. Only concern is that sat in the waiting room we could all hear phone conversations from the office. It will make me think twice about phoning up and disclosing anything.(We take this very seriously and have plastic barriers to block noise when receptionists are talking. We will take this on board and look at measures to manage this. Thank you for letting us know)
Friendly service, plenty of information
The knowledge, experience and support of Dr Toosy and the organisation of the practice particularly the system of arranging appointments.
Dr Sayed is an excellent GP. She listens, she’s compassionate and she genuinely wants to help. I never feel rushed.
Very relaxed and friendly
Lovely doctor and lovely receptionists.
I got a same-day appointment (I always do). My appointment was pretty much on time (it always is). I saw a doctor (Dr Syed) who knows me and my family.She listened carefully, understood and gave good advice. We all feel very lucky to have the Dr Toosy, Dr Syed and the practice to look after us when we need it.
Great Doctor toose
I’ve always felt satified with all my treatment I have had
Good service
Always very approachable, easy to get appointments and helpful medical advice.
Good staff and doctor
Always friendly


December 2019
Doctor’s are great, reception staff are polite and helpful.
Dr tossey is fantastic
So helpful and understanding.
My problem was dealt with promptly
Very good doctor
Always very friendly in reception and always try to squeeze in the extra appointment.
Able to book appointment with doctor of my choice. Listened to and appropriate treatment discussed with relevant hospital referral.
I am happy with the service
I am totally satisfied with the practice as the whole family has been with it for many years.
Surgery is friendly and quiet , feel at ease there.
Extremely helpful receptionist & doctor
Dr toosey and Dr syed are amazing doctors who put there patients first. If only all Drs were so nice
Appointment booking system is really efficient and appointments are always available. Surgery reception area is clean and neat and tidy. So far I have met two
doctors. Both have been efficient and compassionate and I feel like I an getting a very good service. Overall the main reason I like this surgery is you can get
appointments quickly and the doctors.
Always friendly and able to fit you in.
You dont need to improve the staff and doctors are fantastic please dont change its good the way it is
Dr Toosey always been a good docter as his father before him very kind caring and never rushes you in your appointment

November 2019
You have a good service
Because of the pleasant and helpful attitudes both of the Doctors and reception staff. Also Dr Toosy takes the necessary time with the patients and keeps his word
about making appointments and uses IT well.
Very efficient service and staff
Doctors is always very friendly and has time to listen to you , you don’t feel rushed
Friendly nurse.
The lady I met at the reception was quite polite and responsive to my explanation on why I was there.The nurse I met was also quite helpful. In addition to getting all the information required, she was kind enough to answer or proffer a guidance to some additional questions that I
Professional and timely
Good, available appointment times
First time at surgery – found nurse and receptionist very helpful
Appointment on time. Dr Syed always pleasant and helpful.
Staff very responsive and approachable. Able to get an appointment at short notice and I think the email the doctor service is great. Thank you all.
Amazing service!
Dr listened to me and I was not rushed so I am very happy with my consultation.
I often go to Dr Usma Syed She is very helpful, polite and understand the patent.All the good qualities you expect from a Dr she have.Nauman Saleem
Great, efficient service. Thorough diagnosis and understanding of problem.

October 2019
I have been with this doctors near enough all my life and doctor toosey is a very thoughtful and caring man the receptionists always care for you also
Good service
Politness n respect
Doctor Toosy is kind and caring and very good at finding the right solution to help. Although was running behind time the service is still good.
Receptionist warm and friendly, Dr Syed was caring and informative.
Dr Toosey is very good and the whole practice.
Excellent health care
It was quick and easy.
The surgery is totally professional
Good help wth my problems
Extremely thorough consultation and excellent patient manner.
I was happy with the attention i received
Good quick service
Quick appointment, friendly staff
Because of the service we receive can not fault it in any way
Dr Toosey is a terrific GP. The level of care he gives is superb.
The service provided by both the Doctors and the Reception staff is always helpful and polite
Very polite quality of care is 100%
Always get treated with care & consideration plus friendly staff.
Dr Syed is always very helpful and understanding.

September 2019
Listening, friendly, good advice
Fantastic service, made to feel really welcome.
I had a smear test and this can be uncomfortable. The doctor made me feel relax it was quick and less painful.
Very easy to get an appointment and seen straight away. Reassuring dr
I have been a patient for a very long time and have no complaints with the surgery in any way .
Excellent professional services from the surgery staff and do have a very good relationship with the doctors. The doctors are empathetic and supportive.
– Their professionalism- always listen without rushing you- always kind and sympathetic – mindful of hygiene – happy environment – treated as the family with same
keenness to find a solution Excellent overall.
I really appreciate Dr Toosy he always does a thorough job no matter how much stress he may be undergoing
Appointments are easy to book. The doctors are the surgery are amazing.
Doctors Toosey and Syed are always so accommodating sit and listen and advise accordingly
Dr Syed is determined to find the cause of my issue and reassures me every single time that she’s there for me and I don’t have to deal with it alone. It means theworld to me.
Excellent service. My doctor knows me really well and I can always get an appointment when I need one.
The doctors always have time to explain everything to you even if it takes a little longer than they have
On time, very helpful
Good service and response to my visit
Fast friendly and no waiting for the appointment that was made. Thank you.
Excellent service of care
Surgery reminds me of my appointments and when I arrive I’m received curtiously and attended to promptly and as close to my appointment time as possible.
I’m am extremely happy with all aspects of the practice
Can always get an appointment when needed. Doctors are fantastic, never make you feel like a bother.
I was dealt with on time and everything was explained and I understood
Very caring and efficient
Very friendly very prompt
Clear and understanding

August 2019
You all ways can see one of the doctors.
Friendly & knowledgeable doctors.
It is a great team of prfessionals, trying to convince us and giving us good tracking of our long lasting conditions and general health.
On line access to book appointment. Patients are listened to and refered to secondary care when same required. Nice and helpful reception staff.
Lovely doctors
Doctor was attentive and listened to what i had to say and was very thorough with the examination.
I can get an appointment pretty quickly and book online as well. Now there’s an email service as well. Speeds things up.
The doctors are wonderful and very helpful.
Happy with the medical service you provided
Quality of Doctors advice
The staff, all of them are very good.
I am just new
Very friendly, easy to get an appointment, GPs are experienced and keen to help, excellent service.
The doctors are very nice & efficient. You dont have to wait too long for an appointment.
Always have excellent service when I come to the surgery.Receptionists are lovely and Dr Toosy always makes you feel better.
Because dr toosey is a brilliant doctor x
Great Doctor
Long wait but this was explained when I saw the nurse, she was very reassuring during appointment
Dr Toosey is a wonderful helpful Doctor that always has time for yo you … and the reception girls are always helpful and friendly… we we are moving soon and sorry to have to leave this super surgery and nd practice…. also not forgetting Seeta our Diabetic nurse a lovely ly
Able to get GP appt quickly
-Easy to get an appointment, view medical record and prescriptions via the online patient service.-Email option to the gp is also convenient and the gp’s are very helpful.
Iv done this before he is a great doctor
Doctor Sayid so lovely and helpful
When I arrive the receptionist did a grumpy face like I was annoying her, than she left the Gp practice I suppose she finished her shift the second receptionist was very nice and polite.The person who does vaccinations for kids is not very adapt to deal with them she seems to be a cold person also tired @ired of what she is doing I think should be someone who loves kids to deal with them.If there are not improvements on my next visits I may decide to change G@nge GP@PYou all ways can see one of the doctors.
Friendly & knowledgeable doctors.
It is a great team of prfessionals, trying to convince us and giving us good tracking of our long lasting conditions and general health.
On line access to book appointment. Patients are listened to and refered to secondary care when same required. Nice and helpful reception staff.
Lovely doctors
Doctor was attentive and listened to what i had to say and was very thorough with the examination.
I can get an appointment pretty quickly and book online as well. Now there’s an email service as well. Speeds things up.
The doctors are wonderful and very helpful.
Happy with the medical service you provided
Quality of Doctors advice
The staff, all of them are very good.
I am just new
Very friendly, easy to get an appointment, GPs are experienced and keen to help, excellent service.
The doctors are very nice & efficient. You dont have to wait too long for an appointment.
Always have excellent service when I come to the surgery.Receptionists are lovely and Dr Toosy always makes you feel better.
Because dr toosey is a brilliant doctor x
Great Doctor
Long wait but this was explained when I saw the nurse, she was very reassuring during appointment
Dr Toosey is a wonderful helpful Doctor that always has time for yo you … and the reception girls are always helpful and friendly… we we are moving soon and sorry to have to leave this super surgery and nd practice…. also not forgetting Seeta our Diabetic nurse a lovely ly
Able to get GP appt quickly
-Easy to get an appointment, view medical record and prescriptions via the online patient service.-Email option to the gp is also convenient and the gp’s are very helpful.
Iv done this before he is a great doctor
Doctor Sayid so lovely and helpful
When I arrive the receptionist did a grumpy face like I was annoying her, than she left the GP practice I suppose she finished her shift the second receptionist was very nice and polite. Mentioned nurse was was not very child friendly and may change surgeries if things don’t improve (we are sorry to hear about your experience and will feed this back to the relevant staff)

July 2019
Excellent service from the doctor, plus an appointment was available at short notice, very happy with all aspects of the doctor’s surgery.
Compassionate doctors
Excellent care
Good welcome at reception, did not wait for appointment, was seen on time – thank you
It because Sister Seeta took her time to explain every detail too
The doctors are very friendly and listens to your problems
I have all my respect for my gp. I am registered with them moor then 10 years. The system of booking appointments and time of keeping them is perfect. The GP provided dignity and pacience, listening to all what I have to say about my illness and traing very much to help me to feel less pain.
Dr. explained everything very clearly and am very happy with the service I received
Appointments are normally available and doctors are approachable.
Dr was v helpful and reassuring
I had time to talk to the Doctor and explained my problem to her.
Excellent service with care and understanding from entering the surgery until I left.
Always helpful and seen quickly. Plus lovely receptionist x
The doctors are nice people
Easy to book appointments, fantastic and helpful gp.
Doctors are good and helpful
Amazing and prompt service . Caring gps like dr Toosy & Sayed. Great and friendly receptionists like Devi, Sheila, another great one forgot her name. we also have access to pharmacy team member once a week which is great ! what more can one ask for? WELL DONE!
The doctors are always very friendly and helpful
Always easy to get an appointment, reception are always helpful, doctors are fab.
Always able to get an appointment doctors are excellent so are the receptionists great surgery that’s why I have been a patient there for over 38 years
Seen on time, got appointment when I wanted it

June 2019
Very trustworthy doctors
Dr toosy fantastic
Once seen by a doctor follow up for treatment very good
As usual the GP was very thorough & clear in his answers to my questions.
Plas ant reception staff. Kind and understanding Dr’s.
The doctors seem to care about your problems.
Excellent surgery doctors first class understanding and knowledgeable, always feel at ease and comfortably with doctors .
Don’t have to wait forever for an appointment
On time, polite, engaging appointment.
Myself and family have been going to this GP for many many years
i liked the environment of GP,staff se really nice & helpful
Going out of the way to make me feel comfortable after past issues.
Because it was deserved. An excellent practice.
Staff and doctors are friendly and caring.
my doctor is monitoring my blood pressure
They are amazing doctors
They care intelligently.
Don’t have to wait too long for an appointment. Docs are very caring and do all they can to help.
My GP is always ready to listen to me
Because the Doctors care, are helpful in explaining my problems and answering my questions. Best move I ever made moving to this surgery.
Because I always receive excellent care
Dr Syed is thorough. Appointments with her never feel rushed. She listens, diagnosis & then takes time to explain any course of treatment. I always feel well cared for
when I come here. My children have always been well looked after here too & I have total trust with the practice.
The quality and experience from the doctors is top notch. The doctors listen and take note. I have m.e and fibromyalgia. The doctors understand and not many
doctors would. I feel safe and comfortable talking about issues. Just wish my wife can join my practice for the quality care.
Dr Syed is the nicest dr I have ever come across
2 negative comments about not being signed in on time by the reception and a misdiagnosis (Unfortunately we do our best in the surgery and take these comments seriously)

May 2019
I got an appointment within 2 days and the Dr was very sympathetic and nice.
Because all who work there are caring, efficient and accessible. It’s a great practice.
Twice I have the surgery in less than a week and have been seen both times on the same day I called, also doctors and staff there are friendly and supportive
Great Doctor
Great doctors who really listen to your concerns and take time to know you as a person and provide excellent care. Professional reception staff who are friendly and easy to talk to and discrete. Lovely atmosphere and clean and tidy surgery.
Their professional approach friendliness, smiling welcome, clear explanation of diagnoses, cleanliness of staff and the office
Understanding and care
I have been a patient for 40 years and have always been satisfied with the treatment,
Dr Toosy been very patient friendly and caring Thanks
Dr Syed and Dr Toosey are lovely and easy to talk to
Approachable, friendly doctor
Very friendly atmosphere and terrific doctors and all staff
49 years of being their patient always treated with respect.
Appointment when I wanted. No waiting. Excellent consultation with no rush!
Friendly receptionist, dr running on time and I did not feel rushed when exposing my needs and concerns to him, felt he truly listened and took the appropriate action
also put me at ease and my mind at rest
Short waiting time. Good Doctor. Reception is efficient but could be more friendly. Sitting area needs some updating.
A good surgery
Dr Toosy is fantastic he takes time to listen and to understand the problem at hand and takes a genuine and human approach in his treatment and advice. Thank you!
You’ve been my gp practice for over 20 years
I have been at the surgery for many years and they have always been very helpful and understanding
The surgery has offered a good standard of service.

April 2019
The dr listened to me and treated me with kindness and respect. He makes me feel like I matter.
Ease of appointment making system, not too long wait to be seen, location.
I get a good service when I come in.
My GP and friendly service
Because my GP dr syed, is supportive and understanding and does everything she can to help without being just a GP who just slings medication at the problem. She
takes her time to find out about my wellbeing.
I have always had a good service from the practice
I always feel like Dr syead takes time and gives me her full attention. She remembers everything about my health and always asks how my daughter is. Very@ Very caring
lady and I wouldn’t change doctors for this reason
Doctors are helpful and listen
Gets things done x
the doctors are very friendly and helpful.
It’s the best doctors are always so friendly so helpful and always give such good advice Dr Seiad and doctor to say are definitely my favourite
Dr Syed and Dr Toosy are both very good and make you feel at ease. Also fairly easy to get an appointment
All staff and doctors are very friendly, easy to talk to, and understanding.
The level of care that I have received over the years is second to none. Dr Toosey is a fantastic GP.
Great staff and lovely Doctors
Personal service and attention. I see one of two doctors every visit and feel happy discussing my history or illness with them.
Sister Seeta Williams is brilliant
Good service, caring doctor.
Punctuality – professionalism
Very caring and friendly and professional
Get to see doctor in reasonable time .
Came to see Dr Toosy recently regarding a mole that is looking a bit dark. He has now referred me to see a specialist at the hospital. This has been fair@ fairly quick I am now
waiting on a reply to see a further specialist. Excellent service.Thank you
Very friendly & good service.
Fairly easy to get appt. Reception staff helpful. Doctor very considerate and knowledgeable. Felt in safe hands
Charming receptionist today 17 April. Good solid answers and care from Dr Toosy
Dr Toosy has taken the time on both occasions I have spoken to him to explain processes and rationale thoroughly putting me very much at ease.
Doctor understanding and addressed my issues. Took time to listen and took an interest.
Understand, thoughtful and professional
Friendly staff, able to get an appointment fairly quickly
I was informed that I would be deem by Dr Toosey when appointment was made I was told on arrival that he did not work on Tuesday yet again been given  wrong appointment Receptionist very rude and abrupt when appointment made (Monday morning) (Dr Toosy – We take these matters very seriously and will be investigating this to ensure it doesn’t happen again. Thank you for the feedback.)

March 2019
Dr toosy is a fantastic doctor , he is caring,professional and diligent. You never feel rushed and always at ease.He always ensures he explores every aspect to
ensure you get the best care possible
They have been very supportive and are the kindest most carring GP’s I have ever had
Seen on time
I couldn’t have asked for better service and with a very pleasant Doctor.
proper care and diagnosis
Total excellent care
Dy Syed is very polite, approachable, professional, knowledgeable and reassuring.
Great service! easy and quickTo get appointments. Wonderful nurse seeta!
Got an appointment within a day. Helpful friendly staff .
Efficient service from reception to seeing the doctor. Dr Toosy is just awesome.
Good doctors
The doctors are lovely and surgery staff are friendly and helpful.
Always have good treatment all staff friendly polite.Very pleased with the surgery no complaints at all.
Doctor gives encouraging advice and tips on how to manage my conditions
The surgery does not seem to promote the ‘conveyor belt’ treatment system- all the doctors I’ve seen seem to genuinely care & listen. They want to get it right, as
they say.
Seen quickly & all round friendly service.
Polite prompt understanding.
Ability to book appointment at short notice via mygp
Early opening times suitable for working people excellent doctors
Dr Toosy was very nice, and did not rush the appointment. The staff were all friendly and helpful.
Dr toosy is a true master of his craft a fantastic GP with kindness compassion and patience i was very vulnerable and extremely unwell when i moved to park road
and frankly am lucky to still be alive! Dr toosy has always listened heard and respected my voice and views and managed me very well on multiple occasions over
the past 6 years has made a real difference to the quality of my life and health drastically improved my wellbeing and function at a exceptional standard. Thank you
so much for everything you have done for me and big thanks to all the lovely staff on reception who are lovely and happy to help as always be it on the phone or at
front desk 🙂 lots of love sam
Doctor toosie and sayed are great . So are all the receptionists
Appointment availability and professional and caring doctor response
Have always received an excellent service.
Excellent Service.
Raza is always easy to chat to and I feel I am understood.
Very reassuring and helpful to all of my problems, and the receptipti
Being seen on time, friendly and knowledgeable nurse with lots of clear and useful info before and after the test.
A wonderful friendly surgery with helpful receptionists and excellelle
All ways the stuff are all ways friendly and try’s to get you appointment on the same day.
Ive phone twice in the last 4 weeks .My 2 children were seen asap .And I phoned Friday for a Monday appointment. Really pleased that I was seen so quick and didn’t
have to wait too long in the waiting room.
On the whole good advice – the surgery staff seem busy at times and you cannot tell them everything in a given slot without feeling hurried.
Sometimes waiting time was too long and should have Text reminder for appointment

February 2019
Well, over so many years with the practice, I am still happy with the conduct!!
Very polite and friendly always have time for you
Because of the level and quality of service
The Dr Toosy takes time to listen and explain things and is extremely helpful especially when needed
Lovely doctors who look after us
Appointments are readily available
Friendly competent staff
The surgery is there for me if I have any concerns
I answered 1. So my experience was very positive Dr Syed/ Toosey are always empathetic and have time to listen even though you know how busy they are. I like the fact that I can see the same doctors and can usually get an appointment when I need to.
Very helpful
The staff at reception are courteous & helpful. Dr Syed provides excellent care, guidance and attention to the betterment of my health.
Because I’ve never had anything but help from the surgery.
Had to wait ages for my appointment with the practice nurse which was disappointing anyway.
Friendly doctors
Through and professional
The reason I gave a 2 was because of the wait time, my appt was at 10 30 I finally got to see the doctor at 11 20.
A very helpful and professional place to visit for help and assistance.
Staff very helpful & short waiting time
Lovely receptionist, nurse running on time
Doctor is available to see or speak on the phone, when help is sought
Accessibility to GP quickly
I have always been treated with complete understanding by Dr Toosy and have 100% confidence in him and Park Road Practice.
Dr Toozy is most helpful as well as Dr Syed. No matter if you have an appointment or phone call – great service !
The reception ladies not being always very helpful.
I have faith in the surgery & trust the Doctors.
First rate service as always from Dr.Toosy and staff. Friendly and professional.
Just a good surgery and doctor.
Good range of appointments available. Punctual service
Care and attention given
Wrongly booked appointment based on receptionists direction. Going out of mind right now, need to wait another 2 weeks for next appointment

January 2019
Easy to use appointment booking system. Friendly and efficient service at the Surgery.
Very efficient service
When I arrived very polite and the doctor is always polite and very helpful Dr Toosy is a Top doctor like his dad
Timeliness and good advise
Good service polite and friendly
Dr Toozy is an excellent doctor
My reason for my choice is simple: One breathes life as soon as you visit the clinic.From the front office to the doctor’s consulting rooms there is thi@s this aura of
kindness and professionalism all over the place. This is my personal opinion but I think that this is how it is@it is
The doctors are great and so helpful.
This has been my Docters for years n I hv always received the best care n surport
Quality customer care from the reception to doctor uzma syed, the doctor listen to me, and was really supportive and helpful.
Over 20 years we all get the best service from our doctor surgery.
Great discrete service from highly trained Drs who really take the time to listen to you fully
I think DR Toosy does explain to us what he thinks the problem is
Great Doctor
Friendly and helpful Doctor
Excellent service
The time and care both doctors take with myself or children even though I know they are limited on time. They don’t make me feel rushed.
Have have always had prompt and first class service from my GP practice.Very professional.
Quality of service
At this stage, I will only have a complaint if the doctors judgement is incorrect and the recommended cure doesn’t work. A lot more time is necessary before we get to
that point. Try me again in a months time.
Appointments running 20 mins late.
Great service from the GP, the majority of the receptionists are lovely and helpful
Because Dr Toosy is an excellent Dr.
Very good surgery
Satisfaction with my care and treatment.
The gp’s are absolutely lovely
Always a great service at my doctors surgery. Dr toosy is very kind and understanding. Receptionists are friends. Wait times have massively improved to almost no
wait at all. Overall very happy to use this practice.
Very approachable gp. Easy to make appointments online. Good surgery time

December 2018
Speed of service and friendliness of staff
Very efficient, friendly. Attended the surgery today with my wife and we both needed tablets. Attended the chemist within an hour to pick them.Doctor Toosey and doctor Said I have seen recently and they are both very thorough and very friendly. I would not want to go anywhere else.
Have always received excellent treatment from the surgery.
Dr Toosy dedication and real concerned. Easy to talk to
excellent service
Speed and efficiency
The nurse was very informative and helpful
Always get an appointment when requested, reception are always helpful and Dr Toosey is an excellent Doctor
1-Extremely Likely
Always helpful and polite
We were kept informed of a slight delay. The doctor was as always very helpful and thorough
My GP possesses qualities I look for in a family Dr’s service. I always feel I am listened to, given pertinent advice, allowed to question decisions, and, and feel valued as a person rather than just another Pt.
Listened to, friendly, approachable.
I always receive excellent care .
Excellent availability of appointments, seen bang on time (perhaps a bit early), thorough appointment and not at all rushed, excellent and personable doctor.
Dr Saed helped me sort out everything i needed too , very impressed
The GP ‘s are amazing, always take time to listen and explain
Great appointment availability and Dr Toosy and Dr Syed are very approachable and helpful
You dont need to improve quick appointments helpful staff good doctors basic waiting room these things make it good
Caring gps
Very friendly professional service
Nice doctors
Very good personal service. Consultation didn’t feel rushed. We had the time to discuss as necessary.
Good service
Doctors and staff very helpfull and friendly.
Appointment on time and good service
Always a great service, but appointments are always running a little late.
Because he always takes notice of what you say and acts on that with the right remedies

November 2018
You can always get an appointment or speak to a doctor over the phone if needed. The doctors and staff are very friendly and nothing is ever too much trouble.
The service is great and the doctor is very patient and supportive
Because my doctor was respectful and made me happy
The nurse was bang on time and is lovely
Dr Toosy and his team.
Happy for the service in so many years as your patient#!
Always received great care through out the past 35 years
Dr Toosy always listens to you and explains everything so you can understand. I am lucky to belong to this surgery.
Efficient and helpful
I’m very satisfied with the fast and friendly service I receive
Attentive and informative GPs
Dr tossey fantastic
Excellent GP and reception ist
Good promp service. Doctor very good and helpful.
Friendly, professional service, under what is an extremely difficult time for GP services and our NHS in General.
Lovely helpful receptionists ….. and the due care and attention fn f
Prompt service
You have a good service
Dr Syed always friendly, professional and efficient.
Very good service
Great doctors and staff
Because the doctors take time & listen to you, & are always nice even when they very busy
Friendly, efficient and caring.
Lovely new doctor and very helpful x thank you
Nothing is every too much trouble Dr Syed and Dr Toosy are always helpful and care about your whole family not just you.They always go the extra mile .
I have always felt supported and my GP has always been available whenever I need to see or speak to them
Because I can’t fault the surgery whether for myself or my children.
The service I get at this surgery is faultless.
Every time when I visit the surgery the quality of care is very high and satisfying. The customer care is outstanding and highly commendable.
The friendliness and politeness of all staff.Never wait long for appointment. Hard to improve on perfection.
Lovely receptionists and GP
Patient care

October 2018
Excellent care from Dr Toosy
Excellent, informative and timely service
The reason for this rating of 1 is due to the personal perception, experience, interaction and professional health care I have received over the years from the doctors and staff. The service I have received from this clinic is second to none
Appointment was on time
At my work we compare our doctor surgeries & my so far offers the best quality service and experiences from the receptionists to the consultants. I am privilege with this quality service.
Efficiency of front desk staff and thoroughness of doctors
Consistently excellent care and good professional advice. Best GP’s in the area!
Dr and Staff so in tune with Patients needs.
I’ve been with Park Road for many years & some hard times, my doctors, Sister & staff are friendly & exceptional!!
Because of the way the doctor attended to me
All staff are very helpful
Lovely staff on reception. Doctors that know you well.
Always very friendly
Good customer service
Early morning appointments
Very helpful
Helpful doctors
Ability to nprm
Good, friendly service
Because Dr toosy is a fantastic doctor
The doctor was very good with the procedure I had carried out and put me at ease
The doctors really take the time to listen, help and advise.
Quality of care. Dr Toosy, in particular, is excellent.
Wasn’t told how to arrange my blood test or even that it was walk in first come first served. Requested an application form for managing referrals online. However one couldn’t be provided because receptionist couldn’t access her system. Probably because she didn’t bother updating her pin.Very poor service. Receptionist and/or practice manager need replacing

September 2018
Been going to same dr all my life
This was my second visit and I am satisfied with the service.
For the 20 or more raza has looked after me and my husband he is a very caring hardworking man who listens and does not rush cosultations when my husband
passed away 18months ago he help me nothing was 2 much trouble these things are quite rare 2 day that goes for all staff very caring people thankyou
Easy to access. Kind and caring Dr
All doctors are very friendly, willing to spend time to discuss illness, or ways to overcome, etc. Took the time to find alternatives outside of normal medicines
(support group etc). I’m very pleased
Great service
Always get an appointment and all staff incuding GP’s are very courteous and accommodating.
Gp helpful and caring
Good & friendly service
Helpful fit u in for a quick app when they can friendly staff
Excellent service given by Dr Syed.
Dr Toosey, in my opinion, is a fantastic doctor, always caring.. and the staff do their best to help in every way.
Always very understanding and explain things in a simple way.
My appointment was prompt and I felt the Dr listened to me
Me and my family have been patients at Park Road Medical centre fo for years.I highly recommend Dr Raza Toosy. Hes incredibly profesfessional, kind and knowledgeable,
taking the time to listen to us andand addressing every complaint that We mentioned. He always offered rd referrals where they may be needed.The reception staff are
friendlndly, helpful and make me feel welcome.The appointment booking via ta the app was really useful.Thank you, again!n!
The Dr was very easy to talk to and very knowledgeable.
Very professional service.
Very personalised service. Treated appropriately every time. Excellent GP
Professionalism excellence
My Doctor is always really helpful
Good appointment times, great doctors. X
Excellent service
Always very helpful.
Sister Seeta asked me to come for an appointment after I filled out a travel form so she could tell me face to face that I don’t need any vaccination  for my trip. That
was a complete waste of time!
It’s been 10 yrs and I feel awful when I get sick because I know I have to go to them and ask for help.

August 2018
Very friendly & efficient doctor feel I can talk to them freely get an appointment fairly quickly.
Didn’t have to wait too long, doctor friendly and understanding and professional
It is a great service which we can get is best a very good team woke we have to be great full for the service we get good luck
The doctors take their time to talk to you about the reason why you visit the GP.
I have been with this doctors all my life best one ever in the whole world Dr toosy really cares for his patients
We have been in the practice since 1975 and it was 1st class then and still is. We feel that you look after the patients which is important
Great staff, professional
V friendly receptionist this morning (not always the case though!) and a great doctor (Raza) who I have a lot of confidence in.
The doctor has been thoughtful and thorough and has continued to investigate and send for tests as necessary.
Because Dr Toosy is an amazing doctor x
Had three tests done immediately
Confidence in the doctor (Dr Toosey) never rushed
Sometimes there is a long waiting time.
The nurse was v helpful
Your nurse is amazing… Not only with children but also to adults ts
All ya Excellent GP
Very attentive & thorough GP
I got an appointment time that suits my working pattern.
The GPs are really nice, and they are quick and efficient
The doctor was very friendly and polite and listened well. There was no rush or feeling of being hurried and I was able to discuss my ailment accuratelyand fully
helping the diagnosis.
Always had excellent service from Doctors nurses and receptionist been with practice for 36years
staff are friendly and professional
I was very please with my appointment today, my Doctor listened and examined me, and made me feel at ease, prescribed my medication. Very satisfied thank you.
Very friendly all the time
Good doctors that really listen to their patients and very friendly and professional reception staff
Really caring doctors who take the time to make sure you are ok, other GPS I’ve had in the past just want to get you in and out
Everything went well and on time
Quick response when I call today.
Very helpful staff, able to get a early appointment. Doctor listens to you and discuss treatment options. He explains diagnosis and rationale behind test and treatment. Waiting time before seeing GP is approximately 10-15 minutes and always apologise for keeping you waiting. Repeat prescription for drug always ready at chemist.
Not Recommended
I didn’t feel much empathy…I said I was feeling stressed and anxious the only option I was given was Prozac. I had to ask about possible counselling available – that doesn’t seem right to me. Equally felt very rushed, I was quite obviously in distress but seen for 3 minutes.

July 2018
The Doctor listened and attended to me in a very professional manner. And I did not have to wait too long
The doctor was lovely and I am happy with her consultation.
I was seen 2 minutes early. Because I booked through the myGP app, the Dr knew why I was there and the appointment was so quick and I got a referral immediately
Good information from the nurse
We have always been able to get appointment so when we ring and receptionist are always very helpful
Happy birthday N.H.S
They are the kindest,most caring GP’s I have ever had. I am 67 !
I have all ready had such a good reception from this doctors. And will already do so. Thank you.
I have been with dr Toosy for many years and will never change again ! He listens and so does dr Syed they have helped me and know I will always get the proper help at all times Thank you
I chose likely over extremely as although the staff are great you never get seen on time. Appointments can feel a little rushed as they are always running late. Think this is indicative of healthcare in the uk, not just this surgery.
Nice doctors
I get very quality help from you)!!!
I’ve never any issue with my treatment or with the staff.
Caring, kind and patient medical team. Polite dminustrative team. Early appointment offered if possible or convenient. Good, efficient referral and  follow up service.
I have never had to wait overly long for an appointment, I’ve been a patient there for Over 40 years, plus I love Dr syad she has a special quality
Seen on time . Pleasant staff & DR .
Our family GP Dr. Syed is the best. She takes personal attention to each and every family member. She is empathetic, patient and kind. In fact l have alreadyrecommended my friends to the same Surgery.
Dr is always friendly and explains things in full
The surgery always try their best to accommodate appointments and the doctors offer a great service
Got seen promptly and on-time, and rectified my problem. Thank you!
Helpful doctors and staff
Great doctor
Quick efficient
I’ve been very well attended to by all GPs whenever I booked appointment to see either Dr Toosy or Saida. they do show empathy and strong desire to support and provide care.
Best Drs

June 2018
Prompt appointment time adhered to, friendly nurse and receptionist, treated me like a human being and not just another annoyance! I know how it feels when one is busy as I work in dentistry and have an NHS contract seeing so many patients a day along with paper not always easy to keep smiling.
I receive good service and always get an appointment to see a doctor or nurse
Always very kind
The service provided by Dr Toosy. One criticism, he always runs late!
helpful sympathetic doctors who listen and remember you
Always friendly will always for you in same day when you are ill and don’t make you feel like a number
Because I always get polite and efficient service.
GP very helpful, empathetic and giving of her time
I’ve been going to the surgery for 40 years and always had excellent service. It’s better now as the appointments are nearly all on time and I don’t have to wait for ages
The main reason is Dr Said. She is so welcoming professional and kind .
Doctors whoever I see are helpful & understanding Dr Toosey & Dr Syed thanks
Friendly understanding service from the doctors
Friendly staffs
Doctors who show genuine interest and concern and make time to listen
I got an appointment when wanted, with the doctor I wanted. I was listened to and a next step explained and put onto action. Thank you
Dr. Uzma Syed very supporting and caring. Listen and deal with any of my disease, any condition very well. Her way of dealing with patients is very satisfied.
Over 30 years a patient always had great care
Friendly staff, knowledgeable GP
Dr Toozy is very kind and reassuring and always makes me feel like my concerns are valid
Waited 35 mins , from a booked slot, which was in morning so not sure why had a delay already
Because doctor listen & was very helpful.
Ok ,you’re helpful friendly and I always feel at ease with personal issues I think personally it’s a fantastic doctors surgery
I always get great help and advice my my doctor, they have been a massive help in my recovery
All the stuff was really helpful
Never have an issue with getting an appointment, polite and informative staff. Good location.
Very pleasant receptionists, always helpful and the doctor is always happy to listen to you.
This surgery has been my surgery all my life and now I’m 46yo. the doctors there always sort out my problems and are extremely speedy
Courteous receptionists doctors and the nurse- they always listen, explain clearly very professional, always available to assist, advise and if necessary refer. Always professional in their approach
Seen promptly. Results discussed. My views listened to. Treatment prescribed and informed of referral made and why. Overall good consultation.
Dr Syed is always extremely helpful and sympathetic and I feel she knows me and my family and cares about our health.
The doctor is good although not always running to time.
Due to top class care that is given whatever are problems may be from reception to appointment and aftercare long may it last. well done to all of you an@ou and a big thank you from me.
So helpful.
My experience.

May 2018
I have always been happy with Dr Toosy.If he thinks there may be a problem he will send us for tests at the hospital. Recently blood test showed him I may have gallstones
so he sent me for an ultrasound which has proved him right.
It was a good service
Pleasant service and good advice.
The doctor was really friendly and down to Earth.
They are very helpful and understanding get no completes
I still had to wait 30 minutes after my appointment time slot.
Great service from the right dr
Both gps are nice and easy to talk to they are good at there job .and the nurse zeta is lovely
Dr Tosy always makes himself available to listen and care about patients. that’s why I wouldn’t think twice to recommend other patients to his surgery.
The care was excellent and reassuring
Can get appointments quickly and the doctors are nice
Prompt appointment and GP who knows patient’safety medical history
Always made to feel at ease, comfortable and reassured
I feel that sometimes the doctors actually listen to their patients. There isn’t the sense of being rushed and they seem to understand what the patient is going
through. Unfortunately, this doesn’t happen on every occasion though.@ough.
The whole chain, from booking the appointment with the receptionist to the actual GP visit is always seamless. Whenever possible our GP Practice aims to accommodate
us. When no immediate appointments are available they try to arrange a telephone appointment with our doctor to offer meaningful/ viable alternatives
as appropriate. Very professional.
Very efficient and polite
Receptionists very friendly and a lovely doctor.
doctors service
Prompt sensitive service. Friendly staff and doctors
Quality care
Great drs x
The doctors actually care about the patients. The service is 1st class.
Dr toosy is very accommodating and listens well to me as a long term patient of his. He is willing to do everything he can to facilitate my health remaining at an
excellent condition. The reception staff are approachable and very friendly and the atmosphere is calm and welcoming. There is plenty of literature useful for mental
health conditions and there is good programmes on the tv and up to date newspapers to read for the news that day a well as lifestyle magazines and a nurse
practitioner. Everyone works hard to maintain excellent kind responsible services to the local community. I am extremely happy with the level of time and
consideration of all the staff there.
Good Service from Reception, polite & speedy & good care & advice from Doctor
Speed of getting an appt.
Im a new patient and was made to feel very comfortable
For the care and support from my doctor and consideration of reception staff.
Dr toosey and booking through my gp app
A wonderful caring Doctor and Staff showing great empathy and patience, nothing too much trouble. Extremely lucky to be a patient at Park Road Medical Ce@al Centre
Thankyou. @you. Was seen fairly quickly. The procedure was explained well and the Nurse was friendly and helpful.
The service is great.
Not Recommended

April 2018
Excellent service and care.
The staff are great
Quick service and professional care
I am always dealt with after an appointment very professionally
Seen on time. Very reassuring conversation with Seeta. Positive experience all round.
I have found the doctors to be understanding, emphatic, knowledgeable and the reception staff very helpful aswell.
Helpfullness from everyone in the surgery
I have been with the practice for over 40 years, first with Dr Smith, then with Dr Toosey senior and now with Doctor Toosey. I feel very fortunate.
Polite & pleasant service from all staff & informal efficiency from doctor. No complaints at all
The service I get from the surgery is first class. Couldn’t ask for better.
I have been with this practice for most of my life and would always recommend this to anyone !! They have helped me with some serious problems I have and@e and helped me with my tablets I receive and stop some pain I have and take regularly I would be in a wheelchair if dr Toosy had not requested an X-ray and  found my spinal cord was being frayed and had urgent operation so I’m so pleased to be here and walking !! And they are fantastic ! If anyone says  different then I would be amazed !!! Thankyou !! X@ !! X
I phoned this morning and was seen within 2 hours. You can’t improve on that. Great service.
Always have excellent care.
Doctors empathetic
Very good and understanding GP
Excellent service every time
Friendly surgery, good relationship with my gp
I have always found I can get an appointment reasonably quickly and doctor Toosy has been brilliant at attending every single one of my issues
Gentle approach of the doctor and good time keeping
Friendly. Small practise.With Drs and other staff knowing who you are as a person.rather than just a number
I thought the doctor was friendly, listened and gave helpful advice. Have only used the surgery twice but both times have been fantastic.
Helpful advice and a sympathetic ear
Friendly, professional, understanding and helpful doctor.
Always a good service… friendly GP
Helpful and professional
Because it’s true
Always got an appointment during emergency, advice and treatment is always effective.
Dr Raza Toosy is extremely helpful, is sympathetic, provides great advice and outstanding service. He always treat us with courtesy and respect. The reception staff are also pleasant and helpful. It’s amazing and thanks to you all for being such a unique practice.

Year of 2017 to April 2018
Fantastic GP and such a pleasant receptionist
Excellent care and understanding from our doctor.
Always able to book appointments
Because of prompt appointments.
Dr Raza Toosy always look after us very well and my family.
Professional service
Very efficient and kind
Always get an appointment within a few days. Doctors and staff are very nice
Speedy diagnosis.
Have always had very good care.
Although my wait to see the nurse was a bit long… as she had concerns for my health I was able to see a doctor straight away without an appointment
Service from the nurse
Quick appointment time and very understanding GP
Dr Syed is the best GP I have ever had.
I love that it is a small practice and the Doctor knows who you are and your history. A proper traditional family GP practice. I would never want to go elsewhere. Dr Syed
whom I normally see is kind, caring and considerate. I am so grateful to her for all the help and assistance she has given me over the past years. Thank you.
Always found doctors very helpful and unstanding.
Because they are willing to discuss pros and cons
Always helpful kind understanding just goes that extra mile
Excellent service and good patient care. Pls put them on the throne as that is where they belong.My sincere thanks to the team. I couldnt have asked for anything better.
Because the doctors are excellent
Prompt and efficient Ann’s caring service
Because both the doctors and the reception staff make you feel really welcome and the doctors take the time to listen to you properly and go above and beyond to assure
they help you
Everyone at the surgery go out of their way to be both courteous and professional at all times
Speed and efficient
Swift. Friendly. Discreet.
Very good service, planned visit- no waiting, reception staff friendly, excellent GP
Always helpful and friendly don’t feel rushed
Because I received helpful telephone advice from Dr Sayed who also advised sample test. 3 contacts with receptionists were all positive and helpful. Foll@ Follow
appointment with Dr Gustav was timely and helpful and reassuring. Thanks @anks
It was very quick and good service
Quick appt and polite and detailed consultation
I have had only good advice and help also no problems with my practice
Doctor Syed is the best Doctor I have ever seen. Also the receptionist are excellent
First class Doctors always friendly and helpful, staff very good as well
The surgery is always willing to help
They are all extremely good doctors and really help you with any medical problem. I have always come away very happy. And they always look into what the @ the problem
can be.@n be.
excellent doctors excellent service
Dr Toosy is a brilliant doctor , very kind very professional.
The staff are always polite and friendly and Dr. Toosy always listens, explains and leaves you feeling very satisfied and reassured when you leave.
Dr listened & was clear & helpful in discussion.
Dr Toosy is a very good doctor
The Dr always gives me his full attention and does all he can to rectify any problems and answers all my questions fully.
Doctor was good
Promotion action, answer, solution
I feel that Dr Syeed really understands the needs of our family and is extremely supportive.
Doctors are friendly and professional. Desk staff are okay. Getting an appointment via phone or online is good also.
Both doctors I see regularly are always so supportive and when I ca cant get in will always call for a phone appointment nt
Ease if the app for booking an appointment in advance for a non emergency appointment. Great friendly service and Doctors who care
Staff are polite and helpful. Can get an appointment with chosen GP fairly quickly. GPs listen and take sufficient time over the consultation.
I have been with this GP practice for nearly 40 years and feel lucky to have had such good care.
Service and advise very good and happy with the Doctor
I was seen to time.

Not Recommended (Please note most of these comments were over Christmas and the New Year when we were extremely busy and still trying to manage one of the best accesses in the local area. Also Dr Toosy is frequently overbooked which has an impact on waiting times) 
Drs are always running late because they are too busy and it makes you feel rushed.
I waited for 40 mins for a 9am appointment which had a bad impact on the rest of my day as I had to go to work. At the least they could have had the courtesy to let me know
they are running late. The lack of communication is not really acceptable
Although the Doctors fit you in and are accommodating, they cannot spare the time to discuss anything for more than about three minutes and stand up to ask you to
leave and mention how many patients are still to be seen.

August 2016
Always manage to get an appointment. Friendly doctors and always helpful and
go over and above to help. Been a patient for 34 years and will never go elsewhere
All staff and Doctors are friendly and helpful and nothing is too much trouble. The best surgery I have been to

July 2016
Caring Drs – always have time to listen
Clinic always runs late
Kept waiting to see the nurse again – 40 minutes this time, no wonder my blood pressure reading was high

June 2016
well it is very good
We always can get an emergency appointment if we need it or the doctor calls back. They are also really lovely people.
caring doctors
take time to listen nothing to much trouble

May 2016
good service
caring doctors

March 2016
Great service at reception, very helpful
Dr R Toosy & Dr Syed are amazing Drs and have truly helped me 100%. Keep going way and beyond what Drs are there for. They are absolutely the best Drs
Over 15+ years of using their services, not even one failed disappointment, always professional and courteous; Thank you
Prompt attentive consultation
Fantastic surgery – friendly and helpful receptionists & sympathetitic & efficient doctors. Would not go anywhere else
Having to wait for far too long to see the Dr (From Dr Toosy – We current run at next day appointments)

January 2016
its good
good service
always friendly and extremely accommodating and effecient
waited to long
I didn’t have too wait too long and the Doctor was very good.
generally good care.
prompt appointment and clear explanation
very happy with the ‘personal touch’ style of Dr toosey. though I have no family
locally my husband is also enrolled with the surgery on my recommendation.n
very precise and helpful
very helpful
Dr toosey is very thorough
so accommodating
helpful drs caring too
good service
because they give me good medisans
good result

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