PPG Meeting 26th April 2021

Zoom Meeting. In Attendance
Dr Raza  Toosy (GP) Alka Sethi (PM) Mr Edward Brown (Patient) Mrs Sandra Usher (Patient)  Mrs Carol Perry (Patient)

Just a general “chat” about how everyone has been during COVID and in the main how the PPG feel our surgery has been during this time – general consensus – all very pleased with how we have “been” and how approachable we are too

Phonecalls praised – as we try to contact patients generally within an hour – unlike other surgeries, we don’t have a cap on how many apts we have in one day – deal with todays problem today

Blood tests and booking of these is of concern and some members of the PPG were not able to book appts online and the phone line is not answered quick enough – AS is going to see if there is a contact for anyone at St Helier / swiftqueue to see if this can be looked at?

PRG – when is the next meeting, AS to find out and email Eddie about this and maybe arrange a separate zoom meeting about this with him

Next meeting set for July 26th at 7pm – will have agenda and discuss complaints/incidents at this meeting

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