Friends and Family Comments

We look to offer an open policy in our surgery and will regularly lists of positive and negative comments from patients in this area from friends and family tests. The friend and family test is an optional questionnaire which patients can fill as they leave the surgery. They are asked how likely they would be to recommend their GP practice to friends and family if they needed similar care or treatment with an optional comment after this.

If you are a patient in our surgery and would like to comment please click here


November 2018
You can always get an appointment or speak to a doctor over the phone if needed. The doctors and staff are very friendly and nothing is ever too much trouble.
The service is great and the doctor is very patient and supportive
Because my doctor was respectful and made me happy
The nurse was bang on time and is lovely
Dr Toosy and his team.
Happy for the service in so many years as your patient#!
Always received great care through out the past 35 years
Dr Toosy always listens to you and explains everything so you can understand. I am lucky to belong to this surgery.
Efficient and helpful
I’m very satisfied with the fast and friendly service I receive
Attentive and informative GPs
Dr tossey fantastic
Excellent GP and reception ist
Good promp service. Doctor very good and helpful.
Friendly, professional service, under what is an extremely difficult time for GP services and our NHS in General.
Lovely helpful receptionists ….. and the due care and attention fn f
Prompt service
You have a good service
Dr Syed always friendly, professional and efficient.
Very good service
Great doctors and staff
Because the doctors take time & listen to you, & are always nice even when they very busy
Friendly, efficient and caring.
Lovely new doctor and very helpful x thank you
Nothing is every too much trouble Dr Syed and Dr Toosy are always helpful and care about your whole family not just you.They always go the extra mile .
I have always felt supported and my GP has always been available whenever I need to see or speak to them
Because I can’t fault the surgery whether for myself or my children.
The service I get at this surgery is faultless.
Every time when I visit the surgery the quality of care is very high and satisfying. The customer care is outstanding and highly commendable.
The friendliness and politeness of all staff.Never wait long for appointment. Hard to improve on perfection.
Lovely receptionists and GP
Patient care

October 2018
Excellent care from Dr Toosy
Excellent, informative and timely service
The reason for this rating of 1 is due to the personal perception, experience, interaction and professional health care I have received over the years from the doctors and staff. The service I have received from this clinic is second to none
Appointment was on time
At my work we compare our doctor surgeries & my so far offers the best quality service and experiences from the receptionists to the consultants. I am privilege with this quality service.
Efficiency of front desk staff and thoroughness of doctors
Consistently excellent care and good professional advice. Best GP’s in the area!
Dr and Staff so in tune with Patients needs.
I’ve been with Park Road for many years & some hard times, my doctors, Sister & staff are friendly & exceptional!!
Because of the way the doctor attended to me
All staff are very helpful
Lovely staff on reception. Doctors that know you well.
Always very friendly
Good customer service
Early morning appointments
Very helpful
Helpful doctors
Ability to nprm
Good, friendly service
Because Dr toosy is a fantastic doctor
The doctor was very good with the procedure I had carried out and put me at ease
The doctors really take the time to listen, help and advise.
Quality of care. Dr Toosy, in particular, is excellent.
Wasn’t told how to arrange my blood test or even that it was walk in first come first served. Requested an application form for managing referrals online. However one couldn’t be provided because receptionist couldn’t access her system. Probably because she didn’t bother updating her pin.Very poor service. Receptionist and/or practice manager need replacing

September 2018
Been going to same dr all my life
This was my second visit and I am satisfied with the service.
For the 20 or more raza has looked after me and my husband he is a very caring hardworking man who listens and does not rush cosultations when my husband
passed away 18months ago he help me nothing was 2 much trouble these things are quite rare 2 day that goes for all staff very caring people thankyou
Easy to access. Kind and caring Dr
All doctors are very friendly, willing to spend time to discuss illness, or ways to overcome, etc. Took the time to find alternatives outside of normal medicines
(support group etc). I’m very pleased
Great service
Always get an appointment and all staff incuding GP’s are very courteous and accommodating.
Gp helpful and caring
Good & friendly service
Helpful fit u in for a quick app when they can friendly staff
Excellent service given by Dr Syed.
Dr Toosey, in my opinion, is a fantastic doctor, always caring.. and the staff do their best to help in every way.
Always very understanding and explain things in a simple way.
My appointment was prompt and I felt the Dr listened to me
Me and my family have been patients at Park Road Medical centre fo for years.I highly recommend Dr Raza Toosy. Hes incredibly profesfessional, kind and knowledgeable,
taking the time to listen to us andand addressing every complaint that We mentioned. He always offered rd referrals where they may be needed.The reception staff are
friendlndly, helpful and make me feel welcome.The appointment booking via ta the app was really useful.Thank you, again!n!
The Dr was very easy to talk to and very knowledgeable.
Very professional service.
Very personalised service. Treated appropriately every time. Excellent GP
Professionalism excellence
My Doctor is always really helpful
Good appointment times, great doctors. X
Excellent service
Always very helpful.
Sister Seeta asked me to come for an appointment after I filled out a travel form so she could tell me face to face that I don’t need any vaccination  for my trip. That
was a complete waste of time!
It’s been 10 yrs and I feel awful when I get sick because I know I have to go to them and ask for help.

August 2018
Very friendly & efficient doctor feel I can talk to them freely get an appointment fairly quickly.
Didn’t have to wait too long, doctor friendly and understanding and professional
It is a great service which we can get is best a very good team woke we have to be great full for the service we get good luck
The doctors take their time to talk to you about the reason why you visit the GP.
I have been with this doctors all my life best one ever in the whole world Dr toosy really cares for his patients
We have been in the practice since 1975 and it was 1st class then and still is. We feel that you look after the patients which is important
Great staff, professional
V friendly receptionist this morning (not always the case though!) and a great doctor (Raza) who I have a lot of confidence in.
The doctor has been thoughtful and thorough and has continued to investigate and send for tests as necessary.
Because Dr Toosy is an amazing doctor x
Had three tests done immediately
Confidence in the doctor (Dr Toosey) never rushed
Sometimes there is a long waiting time.
The nurse was v helpful
Your nurse is amazing… Not only with children but also to adults ts
All ya Excellent GP
Very attentive & thorough GP
I got an appointment time that suits my working pattern.
The GPs are really nice, and they are quick and efficient
The doctor was very friendly and polite and listened well. There was no rush or feeling of being hurried and I was able to discuss my ailment accuratelyand fully
helping the diagnosis.
Always had excellent service from Doctors nurses and receptionist been with practice for 36years
staff are friendly and professional
I was very please with my appointment today, my Doctor listened and examined me, and made me feel at ease, prescribed my medication. Very satisfied thank you.
Very friendly all the time
Good doctors that really listen to their patients and very friendly and professional reception staff
Really caring doctors who take the time to make sure you are ok, other GPS I’ve had in the past just want to get you in and out
Everything went well and on time
Quick response when I call today.
Very helpful staff, able to get a early appointment. Doctor listens to you and discuss treatment options. He explains diagnosis and rationale behind test and treatment. Waiting time before seeing GP is approximately 10-15 minutes and always apologise for keeping you waiting. Repeat prescription for drug always ready at chemist.
Not Recommended
I didn’t feel much empathy…I said I was feeling stressed and anxious the only option I was given was Prozac. I had to ask about possible counselling available – that doesn’t seem right to me. Equally felt very rushed, I was quite obviously in distress but seen for 3 minutes.

July 2018
The Doctor listened and attended to me in a very professional manner. And I did not have to wait too long
The doctor was lovely and I am happy with her consultation.
I was seen 2 minutes early. Because I booked through the myGP app, the Dr knew why I was there and the appointment was so quick and I got a referral immediately
Good information from the nurse
We have always been able to get appointment so when we ring and receptionist are always very helpful
Happy birthday N.H.S
They are the kindest,most caring GP’s I have ever had. I am 67 !
I have all ready had such a good reception from this doctors. And will already do so. Thank you.
I have been with dr Toosy for many years and will never change again ! He listens and so does dr Syed they have helped me and know I will always get the proper help at all times Thank you
I chose likely over extremely as although the staff are great you never get seen on time. Appointments can feel a little rushed as they are always running late. Think this is indicative of healthcare in the uk, not just this surgery.
Nice doctors
I get very quality help from you)!!!
I’ve never any issue with my treatment or with the staff.
Caring, kind and patient medical team. Polite dminustrative team. Early appointment offered if possible or convenient. Good, efficient referral and  follow up service.
I have never had to wait overly long for an appointment, I’ve been a patient there for Over 40 years, plus I love Dr syad she has a special quality
Seen on time . Pleasant staff & DR .
Our family GP Dr. Syed is the best. She takes personal attention to each and every family member. She is empathetic, patient and kind. In fact l have alreadyrecommended my friends to the same Surgery.
Dr is always friendly and explains things in full
The surgery always try their best to accommodate appointments and the doctors offer a great service
Got seen promptly and on-time, and rectified my problem. Thank you!
Helpful doctors and staff
Great doctor
Quick efficient
I’ve been very well attended to by all GPs whenever I booked appointment to see either Dr Toosy or Saida. they do show empathy and strong desire to support and provide care.
Best Drs

June 2018
Prompt appointment time adhered to, friendly nurse and receptionist, treated me like a human being and not just another annoyance! I know how it feels when one is busy as I work in dentistry and have an NHS contract seeing so many patients a day along with paper not always easy to keep smiling.
I receive good service and always get an appointment to see a doctor or nurse
Always very kind
The service provided by Dr Toosy. One criticism, he always runs late!
helpful sympathetic doctors who listen and remember you
Always friendly will always for you in same day when you are ill and don’t make you feel like a number
Because I always get polite and efficient service.
GP very helpful, empathetic and giving of her time
I’ve been going to the surgery for 40 years and always had excellent service. It’s better now as the appointments are nearly all on time and I don’t have to wait for ages
The main reason is Dr Said. She is so welcoming professional and kind .
Doctors whoever I see are helpful & understanding Dr Toosey & Dr Syed thanks
Friendly understanding service from the doctors
Friendly staffs
Doctors who show genuine interest and concern and make time to listen
I got an appointment when wanted, with the doctor I wanted. I was listened to and a next step explained and put onto action. Thank you
Dr. Uzma Syed very supporting and caring. Listen and deal with any of my disease, any condition very well. Her way of dealing with patients is very satisfied.
Over 30 years a patient always had great care
Friendly staff, knowledgeable GP
Dr Toozy is very kind and reassuring and always makes me feel like my concerns are valid
Waited 35 mins , from a booked slot, which was in morning so not sure why had a delay already
Because doctor listen & was very helpful.
Ok ,you’re helpful friendly and I always feel at ease with personal issues I think personally it’s a fantastic doctors surgery
I always get great help and advice my my doctor, they have been a massive help in my recovery
All the stuff was really helpful
Never have an issue with getting an appointment, polite and informative staff. Good location.
Very pleasant receptionists, always helpful and the doctor is always happy to listen to you.
This surgery has been my surgery all my life and now I’m 46yo. the doctors there always sort out my problems and are extremely speedy
Courteous receptionists doctors and the nurse- they always listen, explain clearly very professional, always available to assist, advise and if necessary refer. Always professional in their approach
Seen promptly. Results discussed. My views listened to. Treatment prescribed and informed of referral made and why. Overall good consultation.
Dr Syed is always extremely helpful and sympathetic and I feel she knows me and my family and cares about our health.
The doctor is good although not always running to time.
Due to top class care that is given whatever are problems may be from reception to appointment and aftercare long may it last. well done to all of you an@ou and a big thank you from me.
So helpful.
My experience.

May 2018
I have always been happy with Dr Toosy.If he thinks there may be a problem he will send us for tests at the hospital. Recently blood test showed him I may have gallstones
so he sent me for an ultrasound which has proved him right.
It was a good service
Pleasant service and good advice.
The doctor was really friendly and down to Earth.
They are very helpful and understanding get no completes
I still had to wait 30 minutes after my appointment time slot.
Great service from the right dr
Both gps are nice and easy to talk to they are good at there job .and the nurse zeta is lovely
Dr Tosy always makes himself available to listen and care about patients. that’s why I wouldn’t think twice to recommend other patients to his surgery.
The care was excellent and reassuring
Can get appointments quickly and the doctors are nice
Prompt appointment and GP who knows patient’safety medical history
Always made to feel at ease, comfortable and reassured
I feel that sometimes the doctors actually listen to their patients. There isn’t the sense of being rushed and they seem to understand what the patient is going
through. Unfortunately, this doesn’t happen on every occasion though.@ough.
The whole chain, from booking the appointment with the receptionist to the actual GP visit is always seamless. Whenever possible our GP Practice aims to accommodate
us. When no immediate appointments are available they try to arrange a telephone appointment with our doctor to offer meaningful/ viable alternatives
as appropriate. Very professional.
Very efficient and polite
Receptionists very friendly and a lovely doctor.
doctors service
Prompt sensitive service. Friendly staff and doctors
Quality care
Great drs x
The doctors actually care about the patients. The service is 1st class.
Dr toosy is very accommodating and listens well to me as a long term patient of his. He is willing to do everything he can to facilitate my health remaining at an
excellent condition. The reception staff are approachable and very friendly and the atmosphere is calm and welcoming. There is plenty of literature useful for mental
health conditions and there is good programmes on the tv and up to date newspapers to read for the news that day a well as lifestyle magazines and a nurse
practitioner. Everyone works hard to maintain excellent kind responsible services to the local community. I am extremely happy with the level of time and
consideration of all the staff there.
Good Service from Reception, polite & speedy & good care & advice from Doctor
Speed of getting an appt.
Im a new patient and was made to feel very comfortable
For the care and support from my doctor and consideration of reception staff.
Dr toosey and booking through my gp app
A wonderful caring Doctor and Staff showing great empathy and patience, nothing too much trouble. Extremely lucky to be a patient at Park Road Medical Ce@al Centre
Thankyou. @you. Was seen fairly quickly. The procedure was explained well and the Nurse was friendly and helpful.
The service is great.
Not Recommended

April 2018
Excellent service and care.
The staff are great
Quick service and professional care
I am always dealt with after an appointment very professionally
Seen on time. Very reassuring conversation with Seeta. Positive experience all round.
I have found the doctors to be understanding, emphatic, knowledgeable and the reception staff very helpful aswell.
Helpfullness from everyone in the surgery
I have been with the practice for over 40 years, first with Dr Smith, then with Dr Toosey senior and now with Doctor Toosey. I feel very fortunate.
Polite & pleasant service from all staff & informal efficiency from doctor. No complaints at all
The service I get from the surgery is first class. Couldn’t ask for better.
I have been with this practice for most of my life and would always recommend this to anyone !! They have helped me with some serious problems I have and@e and helped me with my tablets I receive and stop some pain I have and take regularly I would be in a wheelchair if dr Toosy had not requested an X-ray and  found my spinal cord was being frayed and had urgent operation so I’m so pleased to be here and walking !! And they are fantastic ! If anyone says  different then I would be amazed !!! Thankyou !! X@ !! X
I phoned this morning and was seen within 2 hours. You can’t improve on that. Great service.
Always have excellent care.
Doctors empathetic
Very good and understanding GP
Excellent service every time
Friendly surgery, good relationship with my gp
I have always found I can get an appointment reasonably quickly and doctor Toosy has been brilliant at attending every single one of my issues
Gentle approach of the doctor and good time keeping
Friendly. Small practise.With Drs and other staff knowing who you are as a person.rather than just a number
I thought the doctor was friendly, listened and gave helpful advice. Have only used the surgery twice but both times have been fantastic.
Helpful advice and a sympathetic ear
Friendly, professional, understanding and helpful doctor.
Always a good service… friendly GP
Helpful and professional
Because it’s true
Always got an appointment during emergency, advice and treatment is always effective.
Dr Raza Toosy is extremely helpful, is sympathetic, provides great advice and outstanding service. He always treat us with courtesy and respect. The reception staff are also pleasant and helpful. It’s amazing and thanks to you all for being such a unique practice.

Year of 2017 to April 2018
Fantastic GP and such a pleasant receptionist
Excellent care and understanding from our doctor.
Always able to book appointments
Because of prompt appointments.
Dr Raza Toosy always look after us very well and my family.
Professional service
Very efficient and kind
Always get an appointment within a few days. Doctors and staff are very nice
Speedy diagnosis.
Have always had very good care.
Although my wait to see the nurse was a bit long… as she had concerns for my health I was able to see a doctor straight away without an appointment
Service from the nurse
Quick appointment time and very understanding GP
Dr Syed is the best GP I have ever had.
I love that it is a small practice and the Doctor knows who you are and your history. A proper traditional family GP practice. I would never want to go elsewhere. Dr Syed
whom I normally see is kind, caring and considerate. I am so grateful to her for all the help and assistance she has given me over the past years. Thank you.
Always found doctors very helpful and unstanding.
Because they are willing to discuss pros and cons
Always helpful kind understanding just goes that extra mile
Excellent service and good patient care. Pls put them on the throne as that is where they belong.My sincere thanks to the team. I couldnt have asked for anything better.
Because the doctors are excellent
Prompt and efficient Ann’s caring service
Because both the doctors and the reception staff make you feel really welcome and the doctors take the time to listen to you properly and go above and beyond to assure
they help you
Everyone at the surgery go out of their way to be both courteous and professional at all times
Speed and efficient
Swift. Friendly. Discreet.
Very good service, planned visit- no waiting, reception staff friendly, excellent GP
Always helpful and friendly don’t feel rushed
Because I received helpful telephone advice from Dr Sayed who also advised sample test. 3 contacts with receptionists were all positive and helpful. Foll@ Follow
appointment with Dr Gustav was timely and helpful and reassuring. Thanks @anks
It was very quick and good service
Quick appt and polite and detailed consultation
I have had only good advice and help also no problems with my practice
Doctor Syed is the best Doctor I have ever seen. Also the receptionist are excellent
First class Doctors always friendly and helpful, staff very good as well
The surgery is always willing to help
They are all extremely good doctors and really help you with any medical problem. I have always come away very happy. And they always look into what the @ the problem
can be.@n be.
excellent doctors excellent service
Dr Toosy is a brilliant doctor , very kind very professional.
The staff are always polite and friendly and Dr. Toosy always listens, explains and leaves you feeling very satisfied and reassured when you leave.
Dr listened & was clear & helpful in discussion.
Dr Toosy is a very good doctor
The Dr always gives me his full attention and does all he can to rectify any problems and answers all my questions fully.
Doctor was good
Promotion action, answer, solution
I feel that Dr Syeed really understands the needs of our family and is extremely supportive.
Doctors are friendly and professional. Desk staff are okay. Getting an appointment via phone or online is good also.
Both doctors I see regularly are always so supportive and when I ca cant get in will always call for a phone appointment nt
Ease if the app for booking an appointment in advance for a non emergency appointment. Great friendly service and Doctors who care
Staff are polite and helpful. Can get an appointment with chosen GP fairly quickly. GPs listen and take sufficient time over the consultation.
I have been with this GP practice for nearly 40 years and feel lucky to have had such good care.
Service and advise very good and happy with the Doctor
I was seen to time.

Not Recommended (Please note most of these comments were over Christmas and the New Year when we were extremely busy and still trying to manage one of the best accesses in the local area. Also Dr Toosy is frequently overbooked which has an impact on waiting times) 
Drs are always running late because they are too busy and it makes you feel rushed.
I waited for 40 mins for a 9am appointment which had a bad impact on the rest of my day as I had to go to work. At the least they could have had the courtesy to let me know
they are running late. The lack of communication is not really acceptable
Although the Doctors fit you in and are accommodating, they cannot spare the time to discuss anything for more than about three minutes and stand up to ask you to
leave and mention how many patients are still to be seen.

August 2016
Always manage to get an appointment. Friendly doctors and always helpful and
go over and above to help. Been a patient for 34 years and will never go elsewhere
All staff and Doctors are friendly and helpful and nothing is too much trouble. The best surgery I have been to

July 2016
Caring Drs – always have time to listen
Clinic always runs late
Kept waiting to see the nurse again – 40 minutes this time, no wonder my blood pressure reading was high

June 2016
well it is very good
We always can get an emergency appointment if we need it or the doctor calls back. They are also really lovely people.
caring doctors
take time to listen nothing to much trouble

May 2016
good service
caring doctors

March 2016
Great service at reception, very helpful
Dr R Toosy & Dr Syed are amazing Drs and have truly helped me 100%. Keep going way and beyond what Drs are there for. They are absolutely the best Drs
Over 15+ years of using their services, not even one failed disappointment, always professional and courteous; Thank you
Prompt attentive consultation
Fantastic surgery – friendly and helpful receptionists & sympathetitic & efficient doctors. Would not go anywhere else
Having to wait for far too long to see the Dr (From Dr Toosy – We current run at next day appointments)

January 2016
its good
good service
always friendly and extremely accommodating and effecient
waited to long
I didn’t have too wait too long and the Doctor was very good.
generally good care.
prompt appointment and clear explanation
very happy with the ‘personal touch’ style of Dr toosey. though I have no family
locally my husband is also enrolled with the surgery on my recommendation.n
very precise and helpful
very helpful
Dr toosey is very thorough
so accommodating
helpful drs caring too
good service
because they give me good medisans
good result





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